GRC Adoption Brings Down Silos, Establishes True Culture of Safety and Reliability

In 1972, fatal air crashes claimed 2,347 lives. In the last 45 years, the airline industry has initiated a series of safety protocols and other measures to establish a true culture of safety and reduce this number. Today, airline passengers have a 1 in 29.4 million chance of being killed in a single flight. In the march toward value-based care, hospitals must develop the same safety mindset.

The governance, risk and compliance (GRC) approach may be relatively new to health care, but it has a rich history of helping organizations break down silos and operate more efficiently. GRC strategy will allow hospitals to reliably achieve objectives (governance) while addressing uncertainty (risk management) and acting with integrity (compliance).

In their quest to achieve GRC, hospitals and health systems are looking for:

  • Proactive quality improvement
  • Advanced, secure, HIPAA-compliant technology to stay one step ahead in features and functionality
  • A process to develop and maintain a culture of safety on the journey to high reliability
  • The tools to manage financial risk
  • Efficient, mobile and workflow-driven processes

“We chose Verge Health to ensure that we continually evolve on our journey to become a high reliability organization. When issues arise, leadership and care teams rely on immediate and effective communication to pinpoint and resolve problems. Utilizing Verge, we protect patients and prove to the community that we deliver safe, quality care,” said John F. Bonamo, M.D., FACOG, FACPE, executive vice president/chief medical and quality officer at RWJBarnabas Health in West Orange, New Jersey.


Using the GRC approach, hospitals can improve patient and employee safety by creating a culture of safety and reducing risk using proactive measures. GRC solutions provide guided event process management and workflow integration. They manage the end-to-end lifecycle of claims and aggregate and analyze complaints, compliments and staff engagement to enhance the patient experience. They also collect and aggregate data from multiple sources to proactively launch quality improvements.

Practitioner management is key. GRC can help with practitioner credentialing by engaging practitioners with self-maintenance tools to update and manage records. GRC also reduces  the administrative burden of peer review by routing cases through stakeholders via a guided workflow.

Finally, GRC can improve organizational compliance by keeping the hospital continually ready for expected and unexpected surveys and storing, updating and sharing institutional knowledge. A centrally managed contract database allows hospitals to streamline review, approval and payment processes.

The fragmented state of health care delivery, along with departments working in isolation from one another, makes issues of governance, risk and compliance difficult. A comprehensive approach to implementing GRC can ensure policies and procedures are consistently applied in individual facilities and across the entire health system.

About Verge Health

Verge Heath offers the industry-leading solution to achieving high reliability and staying there. Verge empowers more than 900 health care organizations to proactively protect and defend patients, caregivers and organizations against errors, adverse events and policy violations to achieve optimal quality and safety results. For more information about protecting patients and protecting margins, register for Verge’s user summit, VergeCon 2017, Sept. 27-29 in Charleston, South Carolina. Learn more at