Named in honor of former IHA President Elton TeKolste, the TEK Talks were launched at the 2017 IHA Annual Membership Meeting to put the spotlight on members and provide them with an opportunity to share their original, innovative initiatives with their colleagues. Congratulations to the members chosen to present at the 2017 meeting.
BEACON HEALTH SYSTEM
In 2016, Beacon Health System implemented a yearlong voice of the customer listening project that established personal, process, and space interaction standards for exceptional experience. Lori Turner, chief marketing, experience, and innovation officer, discussed how this real-time, text-based survey tool has been both economical and impactful for patients, customers, and internal associates.
BLOOMINGTON MEADOWS HOSPITAL
Bloomington Meadows Hospital Business Development Specialist Samantha Ginther and IHA Board Member and CEO Jean Scallon spoke about their hospital’s telehealth program, which connects ED patients and children in crisis to behavioral therapists. The hospital’s innovative strategy removes barriers and streamlines the process required to access behavioral health care.
Manager of Quality Systems Barb Cash and her team at Deaconess Hospital in Evansville created an electronic portal that makes it easy for employees to submit improvement ideas. This grew to what is now known as CHIP, the Change Happens Improvement Portal, which generates an average of 70 new ideas each month. The tool is transforming the culture and developing an ecosystem of innovation throughout the health system.
INDIANA UNIVERSITY HEALTH
Nancy Strange, clinical nutrition specialist at IU Health University Hospital, spoke about IU Health’s red bag program, which aims to help patients tune up their health before scheduled surgeries so they can get back on their feet quickly. Patients receive small, wheeled red bags containing preoperative wellness kits designed to improve surgical outcomes. The program has yielded impressive positive results since its inception in 2015.
PURDUE HEALTHCARE ADVISORS
Mark Clare, principal advisor at Purdue Healthcare Advisors, discussed how to use knowledge cards, a new approach to microlearning, to help leaders, staff, and patients make behavior change and master new soft skills. The technique has been proven to boost leadership influence, enhance emotional intelligence in leaders, and build a culture of innovation.
2018 CALL FOR SUBMISSIONS
Interested in sharing your hospital’s innovative work at the 2018 IHA Annual Membership Meeting? Contact Laura Gilbert at lgilbert@IHAconnect.org for information.